Professional information

Whole Mountain is owned and operated by Kylie Riddell, a naturopath practising in the Blue Mountains, NSW, Australia.

Kylie holds a Bachelor of Health Science, through Torrens University Australia and maintains a professional membership with the Naturopaths and Herbalists Association of Australia (NHAA).

Privacy policy

Whole Mountain (“we,” “us,” or “our”) is committed to protecting your privacy and maintaining the confidentiality of your personal and health information.

This Privacy Policy explains how your personal information is collected, used, and protected, in accordance with the Australian Privacy Principles under the Privacy Act 1988, when you visit my website or use my naturopathic services.

Information we collect

We collect the following information:

Personal Information

  • Full legal name

  • Date of birth

  • Address, email address

  • Occupation

  • Emergency contact details

  • General Practitioner and other relevant health care provider details

Health information

  • Personal medical history you choose to disclose

  • Information you choose to disclose during correspondence and during consultations, such as your reasons for seeking naturopathic care, health concerns, health goals

  • Family medical history you choose to disclose

Financial Information

  • Private Health Insurance (PHI) details for the purpose of claiming rebates when applicable

  • Payment details, facilitated through Square, an encrypted payment gateway

Website Information

  • IP address

  • Browser type

  • Pages visited

  • Cookies or similar technologies

How information is collected

We collect information through:

  • Online forms (contact, booking, intake)

  • Email or phone communications

  • Online or in person consultations

  • Referral correspondence received from other healthcare provider

How we use your information

We use your information for the following purposes:

  • Scheduling and managing appointments

  • Responding to enquiries

  • Maintaining accurate health care records

  • The processing of invoices and payments

  • Legal and regulatory compliance

Disclosure of your information

Whole Mountain handles personal and health information in accordance with the Health Records and Information Privacy Act 2002 (HRIP Act), which requires organisations to collect, store, use, and disclose information responsibly and lawfully.

We do not sell or rent your personal information under any circumstances.

Your information will be shared with the following providers for business operational purposes:

  • Practice management software (Simple Clinic)

  • Payment processors (Square) for billing purposes

  • Website hosting providers (Squarespace)

Your information may be shared only with your express consent:

  • When required for the purpose of your health care, including referral letter to your General Practitioner for collaborative care purposes

  • For the purpose of requesting pathology or functional testing via specific laboratories

  • When providing a prescription through a third party dispensary for the purpose of purchasing products recommended in your treatment plan

Information may also be disclosed if required by law, including court orders, mandatory reporting or for personal safety reasons.